According to the results of the usage and targeted development statistics of CRM projects, a 49% rate is related to user adaptation. These projects are not due to the insufficient technical infrastructure of the CRM system, but because the user adaptation was made incorrectly.
Many people believe that a simple interface and the less clicks it requires, the more successful a project will be. However, we believe that the success of a project depends on more than one criterion.
The key to advanced user adaptation; Understanding the user, the importance of the work done, is to combine this with a well-designed system by developing a well-thought-out communication and training plan that concerns the people who will use the system and can provide a balance of change. This plan should be specific to companies, as well as know the sectoral culture and take into account organizational differences.
In addition, we try to create a fully customized CRM adoption program according to the needs of the organization by sharing our existing CRM implementation experiences with you, including working together as part of the project team. This includes one-to-one analysis meetings, online meetings and training activities in the process. All kinds of guidance and support activities needed before, during and after the project are provided by our expert team.